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Shipping & Returns

 

Most orders are shipped within 3-5 business days of purchase, unless we have a problem with your order or need additional verification. You will automatically receive an e-mail informing you when your order has shipped. It will contain a tracking number you can use to go online and track the status of your shipment.

Domestic Orders     We offer a $5.00 Flat Rate shipping option via UPS Ground on all domestic orders shipping within the continental US, and via USPS for orders shipping to Alaska and Hawaii.

We hope you will be completely satisfied with your purchase, but if something doesn’t work out, we accept full returns for unmarked, undamaged merchandise in original packaging with original tags postmarked within 30 days of receipt.

To request a return, simply email us at order@markkalen.com. Please be sure to include information such as the Order #, Item, and Reason for Return in your email. After your request has been approved, you will be sent an email authorizing return.

***Returned items must be in original (new) condition, remain in original packaging and have the original tags attached. Please note that all sale items, earrings and jewelry made-to-order from featured artists are not eligible for return.***

Please allow up to two weeks for us to receive and process your return. Once an eligible return has been processed, we will notify you via email. Please note that it may take your financial institution additional time to post the credit to your account. We recommend that you contact them if you have questions regarding the timeline, since this information varies by company. Shipping charges are non-refundable.

Ship your merchandise via UPS, FedEx, or USPS. We strongly recommend that you consider purchasing tracking and/or delivery confirmation as we are only able to issue a refund on merchandise we receive. We cannot be responsible for lost items being returned to us.

 

 If you have any additional questions, we are more than happy to assist you! The quickest way to reach us is through email at markkalendesigns@yahoo.com (smartphones constantly in hand).